Privacy Policy & Terms of Use

Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) governs the manner in which Mishmou™ (“Company”, “we”, “us”, or “our”) collects, uses, maintains, and discloses information collected from users (“User”, “you”, or “your”) of the website www.mishmou.in and affiliated marketplace listings. By accessing or using our services, you consent to the data practices described herein.

2. Information Collection

We may collect and process the following categories of personal data:

• Identity Data: Full name, gender, date of birth (if voluntarily provided)
• Contact Data: Email address, phone number, shipping and billing address
• Transaction Data: Purchase history, payment method (via secure gateway), order details
• Technical Data: IP address, browser type, device identifiers, cookies, and usage logs
• Communication Data: WhatsApp messages, emails, and phone call records related to support

3. Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract (e.g., order fulfilment)
• Compliance with legal obligations (e.g., tax, accounting)
• Legitimate interests (e.g., fraud prevention, customer support)
• Consent (e.g., marketing communications, if opted-in)

4. Use of Information

Personal data may be used for the following purposes:

• To process and deliver orders, returns, and refunds
• To respond to customer inquiries and complaints
• To improve product offerings and user experience
• To send transactional updates and promotional content (subject to opt-in)
• To comply with applicable laws, regulations, and lawful requests

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Transactional records may be retained for up to 7 years for accounting and audit purposes.

6. Data Sharing and Disclosure

We do not sell, rent, or trade personal data. However, we may share data with:

• Authorized logistics partners for delivery and returns
• Payment gateway providers for secure transactions
• Legal or regulatory authorities upon lawful request All third-party processors are contractually bound to maintain confidentiality and data protection standards.

7. Data Security

We implement appropriate technical and organizational measures to safeguard personal data, including:

• SSL encryption for website transactions
• Restricted access to customer databases
• Regular security audits and compliance checks

8. User Rights

Subject to applicable law, you have the right to:

• Access and rectify your personal data
• Withdraw consent for marketing communications
• Request deletion of your data (subject to retention obligations)
• Lodge a complaint with a data protection authority

Requests may be submitted to: 📧 contact@mishmou.in 📱 +91 9156019424

Terms of Use

1. Acceptance of Terms

By accessing www.mishmou.in or purchasing Mishmou™ products via any authorized marketplace, you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree, you must refrain from using our services.

2. Eligibility

You represent that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

3. Product Information and Availability

All product descriptions, certifications, and images are provided in good faith. Mishmou™ reserves the right to modify product specifications, pricing, and availability without prior notice.

4. Intellectual Property

All content, trademarks, logos, product names, packaging designs, and digital assets are the exclusive property of Mishmou™ and are protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

5. Order Fulfilment and Cancellation

Orders are subject to acceptance and availability. Mishmou™ reserves the right to cancel or refuse any order at its sole discretion, including but not limited to suspected fraud, pricing errors, or regulatory non-compliance.

6. Returns and Refunds

Returns are governed by our Return Handling SOP. Products must be sealed and unused. Refunds are processed within 5–7 business days upon approval. Mishmou™ reserves the right to deny returns that violate hygiene protocols or eligibility criteria.

7. Limitation of Liability

To the maximum extent permitted by law, Mishmou™ shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or services, including but not limited to allergic reactions, delivery delays, or third-party service failures.

8. Indemnification

You agree to indemnify, defend, and hold harmless Mishmou™, its officers, directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising out of your breach of these Terms or misuse of our products.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

📞 Contact Information

For legal queries, privacy concerns, or support:

• Email: contact@mishmou.in
• Phone/WhatsApp: +91 9156019424